James Murphy

Review of Rothar - Bikes for the Communi...

Shockingly unhelpful service.

Shockingly unhelpful service.

I walked into this shop off the street after the bolt in the stem of my bike broke while I was cycling on the canal. I asked for a replacement stem, which they had but the mechanic said it would take him 3 hours to fit it. (4 bolts) When I asked him if he would lend me an alan key to change the part myself he refused.

I would understand if I was asking the guy for some dangerous power tools, but what kind of bike mechanic is unwilling to lend a person in need of an alan key for 10 minutes so that they can get their bike on the road again?

Luckily there is another bike shop about 3 doors down and they were only too happy to help me out.