Update - August 28th. I received a standard form l...

Update - August 28th. I received a standard form letter dated August 22nd informing me of an overpayment of my account. The letter made no reference to any of the communication we've had to this point (I called in July asking for the refund process to begin). I am beginning to think that despite calling in July, zero action was taken to begin the process of my refund, despite being told it would not only be processed, but expedited. Based on the timeline it seems like no action was taken until the supervisor got involved on the 21st of August, which is disappointing. Now I feel like I was shuffled under the rug, on top of being grossly misinformed on my initial calls. I have filed a review with the BBB and a complaint with the US Department of Education.

I will also note that I have been given a contact for my case and they have apologized. They have told me that they will incorporate my case into their training and have promised to give me updates in the now established 90-day timeline. But, once again, it seems like all of this has only happened after I have posted a negative review to the BBB.

Update - August 21st. I received a voicemail from a supervisor instructing me to call back. I was informed today when I called that the refund process can take 90 days. When I was told the 21 days I was told incorrect information, they say. They were off by nearly 70 days. There is still nothing they can or are willing to do to shorten the 90 day period. This is embarrassingly slow and bad. Everyone please be careful when dealing with UHEAA and your Dept of Education Loans. You may give them a 90 day interest-free loan.

Update -- August 20th. It has been well over 21 days and I still have not received my refund. I called and they will have to check on it and call me back.

This has been the worst experience that I have had with a business or government entity, period. Hands down. I'm not sure why I am even posting here, because student loan servicing is an industry where consumers have zero choice, therefore the experience is dreadful. Nothing will change :(

And to respond to the owner below - when I called today the representative could only see that my payment was in suspended status, not referencing any of the actions that you have listed below, or whether or not they had or had not occurred.

**What is really too bad is the person I talked to did seem to be concerned with my situation, but also did not seem empowered to actually help me.**

My original review follows:

They are taking 21 days to issue me a refund on an overpayment of my cumulative loan balances, due to an autopayment processing after my lump sum payment to pay off the total.

21 days is staggeringly slow for the "expedited" option. Here is where I would say "would not recommend" but if you are like me, I didn't choose to do business with them, my loans were simply transferred over.

So I guess just hang onto your money tightly when dealing with the slow dinosaur that is UHEAA and the US department of educations's loans. It's the only thing you have a choice / control over.