Yunie Pelayo

Review of Arrowhead Regional Medical Cen...

WORSE EXPERIENCE EVER!!! my mother is still at thi...

WORSE EXPERIENCE EVER!!! my mother is still at this hospital until she recovers from her surgery yesterday morning but after our family and i waited hours to see her after surgery when they told us we were gonna see her before she gets moved to her actual room, the staff had us going all over the place, told us to go upstairs to her actual room to wait for her but we waited so long we ended up returning to the waiting surgery room and they did not know why they told us that when she was not ready!! So after she was finally put in her room to rest and recover her head nurse was getting her meds ready and settling her in so she asked my mom questions knowing she does not speak English that well and also starts to yell at her asking her questions when my mom can hardly speak due to her being still under anesthesia and loopy in pain,then the patient next to her sharing rooms starts being extremely loud on her phone when we asked the nurses to ask her to keep it down the nurse doesn't do anything about it and brings my mom ear plugs! The patient next to us through out the entire afternoon i stayed was being extremely loud and rude on her phone having people on speaker and her tv loud and not one staff did nothing about it when told, my poor mother was not able to fully rest and kept getting nauseated from the loud noise, also before i left i asked the nurse to bring her pillows and there response was "we ran out of pillows but as soon as we get more we will get her some"...?? i do not understand if its just me or are they suppose to be more attentive to the patients specially straight out of surgery, also earlier after we had just told the nurse to tell the patient next to us to keep it down two nurse outside of our room start arguing really loud,wow what a great hospital this is!! oh and another thing they only came 4 times to her room to check up on her out of the whole 8 hours i was there and it was only because we buzzed her to come help us...today i will be going again and taking care of my mother instead of the hospital, i'am extremely upset and seriously this is one of the worse hospitals I've ever been in for any type of service, worse staff ever too in the recovery floor sorry not sorry! The only star i will give to this pathetic place if for the super kind guy that comforted me and my mother before her surgery also the three staff that were extremely kind to us before surgery too, other then that this hospital is a joke!!!