L Ignacio

Review of Mercedes Benz Autobahn Motors

Horrible Service Experience.

Horrible Service Experience.
Dropped off SUV for service on Thursday, was told I would be informed of an update in a day or two. After 2 days no call. Called service department for an update and no one could tell me the status of my car. Was informed someone would call me to update and get info on a loaner vehicle. Monday the next week still no call. I call again on tuesday to get an update and to speak with a manager but am told he's in a meeting. They take my contact info and say I will be called back. Was never called back. Called again later that day and still no Service manager available to speak to. Finally on Wednesday morning I receive a call from my service advisor who offers no apologies for no contact for the last 6 days, and informs me my car should be done later that day.
The following morning I go to pick up my vehicle and notice on the invoice there were two other issues found on my car that need addressing. I was neither informed about these issues or asked if I would like it taken care of. But the invoice states "customer will have work performed later." (thank you for making that decision for me).
Finally spoke with the service manager after arriving at the dealership and he apologized for his service advisor but also admitted there's nothing he can do about the last 6 days.
This type of service isn't something you'd expect from a domestic dealership let alone a Mercedes-Benz dealer.
I advise you to not select Andrew as your service advisor in the future.