Jeffry

Review of Electronic Arts

Worst Customer Service Ever.

Worst Customer Service Ever.

My Account got hacked. Their Customer Service informed me that my account was accessed ALL OVER THE WORLD. When I asked him which of my private information was accessed, they had 0 answers for me. They can't even point me to the right person to get answers.

I signed up for 1 game. I deeply regret that decision consider that all the information I provided to them was compromised. My Credit Card that I used on EA was recently fraudulently used, I have a high suspicion that the source of that was from EA (Fraudulent activity on my Credit Card was in U.K., Customer Service informed me that my account was also accessed in U.K.).

I asked for all my information to be wiped from their server, they told me that they needed to keep some information for GDPR compliance. That is complete bull, since GDPR is a EU regulation and have no bearing on U.S. Consumers. When I asked which of my information will be retained, they told me to contact their legal department while giving me no contact information to their legal team.

I thought Facebook was bad at protecting my information. Now I know EA cannot be trusted as well. I will NEVER buy any games from EA knowing that they do not care about consumer protection at all.

0 Stars.