In short, irresponsible and shady practices where ...

In short, irresponsible and shady practices where they avoid you. Needed some replacement tent poles and had a coupon code for buy one get one, but there was no way to verify the code at checkout. So, I ended up ordering not knowing if the coupon would be applied. It wasn't. I tried to call, but they won't take calls because "too much business". So I emailed and told them to contact me before sending my order or just apply the discount. Heard nothing. They shipped it and charged me the full price (which I wouldn't have ordered as many if I wasn't going to get free ones). I tried to call again, still too busy to accept calls. So I emailed again. They will not respond to me. I've given them two months to respond. Totally inexcusable business practices. If you have an increase in business, hire more people to answer the phones. At this point, my assumption is it's a dodging tactic. If you didn't see my emails, then that's pathetic because I reached out multiple times with the order number attached to the email, as instructed. And the check out process is not okay. just a box to make you think you're getting a discount, but no way to know. And it never asked me to confirm my order. Just took my card information and ran off with it. Do not support this company with your business. It's unfortunate, because I really think the business' value proposition is needed.