Wanda Hubbard

Review of Paul Davis Restoration of Nort...

I was referred to Paul Davis Restoration by my hom...

I was referred to Paul Davis Restoration by my homeowner's insurance company after my neighbor's water heater flooded my townhome. Within an hour of my insurance company contacting them I received a call from the company. I gave her details of what happened and she informed me that a technician would be contacting me when he's on the way to my house. The technician, TJ, called about an hour later saying he was on the way and would be here in about 45 minutes.

True to his word, TJ arrived at my house 45 minutes later. TJ was the epitome of professionalism, very easy to talk to, and patiently answered all my questions. He identified moisture spots that went farther into my living room than I originally thought and discovered moisture in my laundry room and storage closet. He took extra care in protecting my walls before removing the baseboards by scoring the paint on the top edge. His attention to detail resulted in no further damage to my walls. Additionally, he was proactive in ensuring the best outcome and customer experience by placing extra fans and dehumidifier in my living room. His forethought presented great results in expediting the drying process. When he came back the next day my living room and laundry room were dry. The storage closet still has fans but it also had the most water.

My insurance adjuster came out the day after the fans were placed. He raved that TJ did a phenomenal job removing the baseboards. And stated that he's never seen baseboards removed without damage to the walls (i.e., holes in the drywall and paint being ripped up the wall). He told me that Paul Davis Restoration is the best around. I agreed because I had already determined that on the first day.

TJ is a true gem and excellent as what he does. His professionalism, attention to detail, work ethic, rapport with customers, and communication skills are beyond reproach. This was my first time ever dealing with water damage in my home and he quickly put my mind at ease about the whole water mitigation process. Heaven forbid that I ever have flooding in my home again but if I do, TJ and Paul Davis Restoration is who I would want for mitigation. I can't recommend them highly enough!

- Wanda (AKA: Very Thankful, Happy Customer)