I purchased a Titan XD used in Sept 2019. I have h...

I purchased a Titan XD used in Sept 2019. I have had numerous shops look and not find anything wrong with it. I contacted Collins Nissan early last week and began a road to recovery with Karissa as my front person. She has been nothing but helpful in this journey. Even when the issue didn t show itself during inspection. I was able to return to third party that initially found problem, get video and return for repairs. Karissa passed information (video) to needed parties and issues were located. Warranty company was contacted , parts ordered and problems resolved under factory warranty. I was given a avenue to message Karissa and get updates on status . Professional, kind , patient and productive is exactly what I have received from Karissa. She will be my go to for all future maintenance with my Titan. She has personally restored my confidence in customer service and dealerships. Karissa you don t know this but I m a Vetran that suffers with PTSD and your professionalism and attention to my personal vehicle issues has saved me no telling what kind of set back with my forward progress in my treatment. You re heaven set to help me. Thanks keep up the good work you will go far in you future. Thanks again for your service to this Vetran. Forever grateful. Collins Nissan you better hang on to this priceless young lady.