Do not waste your time and money here. They did no...

Do not waste your time and money here. They did not communicate anything to me, lied to me, and were unapologetic. I ended up cancelling my order and shopping elsewhere. I will never shop there again despite needing a lot more furniture.

I purchased a coffee table and scheduled the delivery for Saturday the 6th, because I work on weekdays. Keep in mind the delivery fee is about $150, so already overpriced. Also the 6th was 2 weeks after I purchased the coffee table, so it was already a very long time to wait. They are supposed to email you with a delivery confirmation 72 hours ahead of the scheduled date. I never received such confirmation, so on the 5th I called them to see why I hadn't received that notification. The first person I spoke with said my delivery was scheduled for the 8th. I was never informed of this and the 8th did not work for me because it was a weekday, so the person I spoke with said he would call me back after he checked with a manager to see if they could still "squeeze me in" on the 6th, the date I was supposed to receive it in the first place. I never received a call back. Several hours later I called again, and the person I spoke with this time said my delivery was scheduled for the 11th (ANOTHER weekday). WTF?? I told them I had been informed it would be delivered on the 8th only a few hours earlier, and that was after I was expecting it on the 6th! This person was extremely unapologetic, gave me the usual "I understand your frustration but there's nothing we can do," and I asked to be transferred to a manager. No manager answered, so I left a voicemail and guess what? Never got a call back. So I called a third time. Keep in mind, I was on hold for 20+ minutes each time I called before I actually spoke to a customer service rep. I was shocked that the third person I spoke with was actually helpful. She told me the coffee table had been on schedule to be delivered on the 6th (the first time someone acknowledged that this was the date I had originally agreed on!) but was damaged in transit, which had caused the delay. She said they would not receive the new one until the 10th, which was why the delivery was scheduled for the 11th. So why did someone tell me the 8th earlier that same day? I still have no explanation. Why did no one inform me that my delivery was delayed? That's the worst part, they claimed they left me a voicemail with that information - they absolutely did not. I had no voicemails or missed calls at all on the day they claimed they left the voicemail. I asked for a refund on the delivery fee because of the whole mess. The person I spoke with said she would check and get back to me. No surprise here - I never received a call back. The next day I called again just to make sure I'm getting the delivery fee refund I deserve. They said they couldn't give me the refund, but had the nerve to offer me a $50 gift card. LOL like that's of any use to me at this point. I told them the situation again and that I deserved that refund. After waiting on hold again for awhile while they checked with the manager, they said again they couldn't give me the refund, but offered me a $75 giftcard. LOLOLOLOL. They both refused to refund the delivery fee after putting me through all this and were "unable" to schedule the delivery on a day I would actually be available. So I just cancelled my whole order, got a refund for both the coffee table and the stupid delivery fee. No one even seemed to care throughout the entire process.

Guess what Ashley? I have a big empty house I need to fill with furniture, and you'll be getting no more of my business.