Fernanda Barnett

Review of Best Western Hotels

I was in town for training, I got in and realized ...

I was in town for training, I got in and realized I had my husbands credit card with me and of course I know I can't use it, but I also know that if he gives his authorization this is possible. Mind you when I got there I had been driving for 4 hours. When I told the clerk it was my husbands account he gave me attitude and rolled his eyes. I stayed calm because all I wanted was to rest and get to my room and this was the hotel my company reserved for me. I asked him if there was anyone my husband could give the authorization and he said no and started explaining policy. I said I understood but is there any exceptions or procedures to follow to meet each other's needs he said NO the whole time he was making me feel like I was just taking up his time. I asked to speak to a manager and he told me "there's a manager on duty but he is NOT going to allow you to go against policy". Finally a light of the end of the tunnel the manager said there was a form they could fax my husband giving me authorization. We went ahead and did that and I was finally able to get to my room. Once I get to my room and use the facilities I realize it's clogged but it's late and all I want to do is eat and rest and I do not want to deal with the front desk right now so I wait till morning. I call in the morning and the girl asks me"do u want to come get a plunger?!!!! I don't have anyone to send till 7" NO I do not! Are u serious?! I get ready and just want to check out ASAP. I got to check out and there is a guy there not the plunger girl anymore this guy Devante asked if "I wanted to charge my card"? I said no the state pays for it. He said ok and asked if I wanted a receipt. I said sure thinking it was just proof I didn't get charged. A little later I get an email from my company that they sure enough charged me and not them. So now I need to hope that they DO refund me. Horrible experience all around. Never again.