Lori Williams

Review of Phoenix American Insurance Com...

As part of an auto repair shop, I see a lot of war...

As part of an auto repair shop, I see a lot of warranty work. We had a customer come in with a Subaru with a head gasket problem. Phoenix American did everything they could to avoid paying for repairs that were EXPLICITY COVERED in the customer's warranty. After they required that we send the heads to a specialty shop for measurement, they even tried to argue with the expert opinion that resulted. Only after constant pressure in writing and by phone by the customer and his family, us and EVEN THE DEALER WHO SOLD HIM THE VEHICLE did Phoenix American finally pay a portion of the cost of the job. The dealer was so embarrassed, he covered most of the rest of it himself. We have never dealt with such a bad warranty company. If anyone comes in with a warranty from Phoenix American, Wynn Warranty, or any of their other subsidiaries, we will send them elsewhere.