Unprofessional: they were high and continued to ge...

Unprofessional: they were high and continued to get high throughout the day to the point 2 of them fell out of the truck. Disrespectful, they did what they were told not to and destroyed concrete floors. They sat around for about 2 hours doing nothing. They argued. They wandered around pretending to work but not actually moving anything. My elderly father with a heart condition ended up moving the washer, dryer, loveseat, recliner, ottoman and many other thing by himself while they watched. They were going to charge us for materials but didn't use any of their moving supplies, they used ours. They refused to move random boxes because they were either too light or too heavy. We had already taken all the fragile and expensive items ourselves the day before. Ended up having to load our 4 cars full with what they refused to take. They destroyed the back of the refrigerator. They damaged the dresser legs. They didn't put things where my mom asked them to, for example kitchen items were put in the garage.. They broke their own truck and had to wait for their supervisor to come fix it. Drove through the grass twice creating huge ruts. Didn't pack the truck correctly so had to make a second trip. The house is 1800 sq ft and fit in one truck when my parents moved in. They had to go back for the bed, dresser, nightstands, dining table and 6 chairs, washer, dryer, grill, outdoor patio set, and several boxes and smaller pieces. I move every 2 years and this was by far the worst experience I've ever had. Made even worse by the rudeness of the general manager Matt. I asked for a partial refund and he raised his voice and huffed at me. I laughed when he said they weren't charging us for the time the truck was down because that seemed like a no brianer to me. Why would I be charged for something that wasn't done? In any case, his anger rose throughout the conversation and he was not only not helpful, he was unprofessional and aggressive.