Dan Kang

Review of DoubleTree Crystal City

I was very disappointed in this stay as I've been ...

I was very disappointed in this stay as I've been a long time customer of the Hiltons brand whenever I book out to places. Ive stayed loyal due to the cleanliness and quality of their brands but this was a huge let down especially with the other experiences I had with multiple DOUBLE TREES. The room I was given for a 2 room suite was smaller than expected, carpets were very stained & looked like they havent been cleaned in a while, and bathroom and counters in the room had stains everywhere like it hasnt been wiped. Bathroom was most likely urine which made me wipe down everything with a towel. The sheets on the bed had stains on them as well which I would have figured would be bleached if washed and looked at correctly. I know the D.C area decriminalized weed but the hotel hallways on every floor just smelled strongly of it as if someone was smoking in rooms which I thought HILTONS had a no smoking policy. I did check in quite late about 12:30 am due to late departure and understand the hotel wouldnt staff much for early morning hours but I had to ring to the front desk multiple times because noone was picking up until 3 4 attempts. We ordered pizza at 1am and my friend went to the lobby to meet the delivery guy and grab the food and he ended up being trapped in the elevator with another customer for about 20 minutes and they said they pressed the help button multiple times with noone answering which made them call me so I can call to front desk which noone answer until the 3rd or 4th attempt. Normally as soon as I get into a room I check the bed/sheets and room and switch if its too dirty but I figure it was going to be a short stay to sleep so just dealt with it. Checking out in the morning was a bit of a pain too when trying to get out of the parking garage, I wasnt told to hang onto one of my key cards to scan when leaving so waited for about 5 minutes for the gate to open after I had to call the hotel lobby via cellphone for them to send someone which defeated the whole purpose of the help button on the parking lot machine for scanning. Only beneficial thing was the breakfast was pretty good with choices. The hotel staff seemed to not also know the packages that are available when booking as I purchased the parking & dining experience with my room and they kept saying I had to pay more at time of check in until they pulled up the details of my reservation to admit it was their mistake. This wasnt too pleasant of a stay but I will continue to stay loyal to the Hilton name as a hilton honors member since I rarely have trouble with them