First, I will say that I have had a great experien...

First, I will say that I have had a great experience as a member of Haven on the Lake. However, since the pandemic, I opted to put my membership on hold for the cost if $10/month. I have been directly impacted by COVID-19 (immediate family members), and I'm not comfortable in shared/close spaces at this point. As a result, I called C.A. and left messages that I wanted my account to remain on hold. They're working remotely, so I assume they aren't checking messages. Friday, they took $148 from my account -- Unauthorized. Getting the matter rectified has been impossible and the Customer Service is horrible. I don't have the bandwidth to continue going back and forth with them. I'll be filing against C.A. in small claims court this week. Such a shame that this is what a business does to individuals during a pandemic. I'll be terminating my membership as well.