Roger Madejski Review of Ducati Triumph KTM New York
Insurmountable Service:
Insurmountable Service:
I came into this knowing what I wanted and knowing that I would be satisfied with my purchase, however I did not anticipate being so incredibly satisfied with the experience of the purchase itself. The entire staff bent over backwards to ensure that I left the dealership on the motorcycle of my dreams the same day. From service technicians answering questions while prepping the bike, test riders offering advice, associates dealing with insurance agents over the phone, Tony explaining various intricacies and teaching tips, to Marcos honestly and genuinely reviewing the documentation with me and finalizing the paperwork -- the entire staff, almost operating as a family, made sure my experience was immaculate.
These motorcycles essentially sell themselves so the staff here spend their time ensuring your customer experience is premium as well. I could not possibly recommend more. Tony even lent me his helmet for a few days so that my girlfriend could ride with me until the one she ordered online arrives, I mean come on!!!
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