Margo Z.

Review of Bell Lexus

We purchased a new Lexus at this dealership a few ...

We purchased a new Lexus at this dealership a few months earlier and really liked the salesperson Dan J. I was completely blown away upon my first trip to the service department. Think Walmart at Christmas time and that's the quality of service I received. They have a "greeter" who needs to trade in his tux for some lessons in common courtesy. The service person (Dave B) needs to also enroll in that class. The reason for my visit - I had a problem with the dye from the new floor mats apparently not being colorfast and coming off - causing the installed carpet and other areas near the carpet to get black. I realized after a few months of repeated cleanings that it was the poor quality mats causing the problem - I could rub my hands across them and get black on my fingers. The service person made repeated inferences that I was just getting my carpets dirty, and then told me all the mats were like that as far as color coming off and showed me another vehicle in for repair that had dirty carpet near the pedal. I was quite astonished to hear him say that Lexus in their $65,000 vehicle couldn't come up with quality floor mats. He suggested I could buy the rubber ones. REALLY ?! Rubber mats more appropriate for a truck at my expense? As another man at the computer checked the price of the mats, the service person walked off without a word. After that I drove immediately to the Arrowhead Lexus where I was treated MUCH better. They tried to come up with a solution and the outstanding worker there (Eddie) offered to power wash the mats and clean the carpet (and wash the car) to see if that worked. If not, they told me to bring the vehicle back in. Obviously I will be going there for future service.