First, I am disappointed in the quality of service...

First, I am disappointed in the quality of service I received over the phone at the Candler Park location. I have called this location three times and I did not accomplish anything. Literally, all I needed was an email to forward my daughter's dental release record to Kool Smiles. What's ironic is that the call was answered and my concern was heard; however, I was told, "let me put you on hold." I was never helped nor was I shown my matter was a sense of urgency. I contacted customer support to submit a complaint only because the problem needs to be addressed. I do not recommend Kool Smiles. This review is to inform you of the true service you will receive at this location. If the front staff behave this way, imagine how the dentist behave.