I had an appointment for a brake replacement servi...

I had an appointment for a brake replacement service. I arrived 10 min earlier and still had to wait 40 mins before they could take my info. Last 10 mins I was the only customer in the service area and yet they couldn't get to me. I believe they processed people in the order they came in even though some of them didnt have an apponinment. For the return they never called me to say my car was done. When asked they said yes its ready. Brakes were serviced and the car is still running so I guess thats good.