The hotel is OK, but not as good as expected. The ...

The hotel is OK, but not as good as expected. The really horrible thing is the lost and found. They can only ship using UPS. I had no idea how much it would charge me and I had no other options. After shipping they didn't send me the tracking number, which cause I didn't received the package after two weeks and I even couldn't trace it. Whenever you called the shipping department, you would get response like "hold on and leave a message". I kept on calling them,and omg someone answered me! But when searching the receiver's name, they just told me no record.