Rachel Braaten

Review of Genz-Ryan

Taking our business elsewhere moving forward - the...

Taking our business elsewhere moving forward - they don't support manufacturers warranties. In April of 2017 we had Genz Ryan install a new combination sump pump system (main pump with secondary back up pump with battery). The manufacturer warranty for this system (which was over $2000) is 3 years. This year with the saturated spring we've had is the first year the pump has been activated. There have been intermittent issues with the pump - main pump is activated, removes maybe a half inch of water and shuts off. Once the main float kicks on again most of the time it will luckily remove all of the water at that point. Our battery back up/secondary pump has activated a few times as well - likely due to this issue. I even shared video of the issue. In order for them to troubleshoot, you get charged the gammit as if it was a product they didn't install. In speaking with another LARGE plumbing company in the metro they actually take time to call the distributor and warranty their work that aligns with the manufacturer warranty. Lesson learned for us! Stick to the bigger companies.