When calling in to put a order in, they pick up an...

When calling in to put a order in, they pick up and slap you on HOLD they don't give you a chance to speak not knowing the reason for the call...im on multiple lines and have been on hold for over 10 minutes. no one brothers to come back to the line and give and update..... when I finally got thru there was no delivery person then I was told that customers that called in and did pick up orders has preference over someone calling in to place a delivery order... there is nothing posted saying no deliveries or there's cut off times......VERY UNPROFESSIONAL.....well I will make sure that the drivers/office staff & lot personal from my company wont be ordering from HAPPYS/WHATS SO HAPPY WHEN YOU CAN GET A FREAKING ORDER.