Norman Cavitt

Review of Westin New Orleans

Although our time spent at this hotel was during t...

Although our time spent at this hotel was during the peak of the pandemic, there were still some areas that were sorely overlooked. For starters, at check in our reservation was booked on the incorrect date. Then after solving that dilemma, we arrived at our room to find a soiled towel on the floor in the entrance. We were switched immediately. However, the next night we had the unfortunate situation of our room not being cleaned after having been gone for at least 17 of the 24 hours in one day. I would have been sympathetic in this situation if we had been told perhaps that the cleaning staff was operating on a different schedule due to Covid 19 concerns. But nothing was communicated at any time. We called down to the main desk/concierge to try and get fresh towels.....no answer! We were fortunate to have a security guard that was on duty not only answer the call, but also gather some towels for us as well. He has been the brightest spot in this whole experience due to him far exceeding expectations. You would think on a week night (May 21st 2020) that someone would be available to answer a call from a staying paying customer. I'd be more than happy to revisit this review and tell a different story if my remaining time yields better quality of service. Right now though.....EXTREMELY DISAPPOINTED!