Farhana Yang Review of JW Marriott Desert Springs Res...
I wish I could give this place a "-" star. The pro...
I wish I could give this place a "-" star. The property is super outdated, nothing is good. I had a bad feeling the moment we were checking in. I am a frequent traveler, and know what to expect. the girl in front desk seemed like the most unmotivated front desk person in the world, no greetings, no smile, in a robotic voice check in, and left us with minimal direction of a super confusing resort lay out.
After getting lost 3 times, and asking people around and climbing stairs with luggages due to misdirection, we finally made it to the room to find out its nothing like the picture.
Then went down to the lounge for happy hour. got "house wine" which was advertised to be $6. Later I found out the bartender charged $12 in my cc.
Story does not end here, I found out in the mall later that my Credit card is missing, I thought the front desk girl did not give it back to me. Came back to the hotel, asked people present there, they looked here and there and "sorry mam, it's not here!" later I see there is a VM left in my room saying, "your credit card was misplaced, please pick it up from the front desk." Called them to find out that they know nothing about it, I would have to wait till tomorrow 7:00 am to find out if my ID and credit card is still there.
PLEASE STAY AWAY FROM THIS PLACE, USE YOUR MONEY FOR SOMEHITNG BETTER!!!
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