The only reason i give 1 star is because the lobby...

The only reason i give 1 star is because the lobby and pool is great. Their customer service is horrible. We had major problems with check in, old rooms, i pleaded with manager that my kids have medical issues and we need renovated rooms and they didn t care. But other guest were complaining and they go moved. We are planning on checking out and loosing our money. It s a very very unpleasant experience.