Greg Buchl

Review of Pro Movers Inc

I give you a very serious warning regarding these ...

I give you a very serious warning regarding these movers. If you re alone, or a woman, or have children, STAY AWAY FROM THEM.

My ordeal with Pro movers started shortly after they began to pack up my apt, and fill their truck. I had 11 boxes, a bed/mattress, a wood book shelf, and a hand made dresser. I was moving 11 blocks, and thought the move wouldn t take more than 3 hours as I was prepared at both locations.

It began smoothly - the two movers told me they move large homes with very expensive furniture all the time. They showed me videos of other people s homes and all their belongings that were recorded to prove that they did great work. On the other hand, before they began they had me sign papers that said they weren t responsible for anything broken, and if they broke something I would be paid 60 cents on the pound. WHAT DOES THAT EVEN MEAN??

After signing the forms, they also told me it was customary to tip 50% or more, which I also found strange. Then they started the move.

I had some things to pack while they moved me into their truck, so I couldn t supervise them, nor did I think I needed to. One of them came back in to tell me a bizarre story about someone attempting to steal my large wooden dresser from their truck, and they had to fight them off. I asked if I needed to call someone, but he emphatically explained that he had the situation under control.

After they had finished loading the truck, I went ahead to my new apt waiting for them to arrive. I waited for two hours at the new location, and started to worry. Again, only 11 blocks.

A TOTAL OF 6 HOURS LATER, they arrived and very slowly moved boxes in, then asked me to come to see something that happened to my dresser (the same one that was apparently about to be stolen). The middle door had been completely broken off. The mover said he could go to Home Depot to fix it and not to worry. By this point it was 7:30pm and I didn t want to have this continue into the night with strangers in my new home. I took a look, and realized why it took so long - they d attempted to glue it together.

I asked them to call their supervisor to report the damage. The manager, John, was on speaker phone. They said that the door had been broken off in the struggle with the would-be robber - a new twist in what happened to my dresser. John said he could give me 60 cents on the pound for the damage. As the piece was solid wood, it wasn t repairable. I didn t understand what 60 cents on the pound meant. Would they weigh the door of the dresser? Are they going to weigh the dresser? How would they calculate this?

At this point i just wanted this to be over, so I asked John if they could just remove the dresser to the trash on the movers way out, and he informed me that this would be an additional charge. ???

I told John I would pay by credit card and take it up with them to see what they wanted to do. THIS IS WHERE THE STORY GETS CRIMINAL AND DANGEROUS. John begins to scream profanities at me that I would do a charge back. He then, still on speaker, instructs the movers to pick up one of my flat screens and leave with it as collateral so he could sue me.

I tried to stop them, telling them they were just instructed to commit a crime. One of them began filming me with his phone. I called 911 while in my doorway, to report a robbery. The police alerted the building and had security come up to my unit. Security luckily came quickly and was able to diffuse the situation. I felt safer with witnesses. John relented and ask for the 6 hours worth of pay. With building security still there, the movers now feel pressure to remove the dresser on their way out.

So In closing, I payed $500 for pro movers to move 11 boxes, a mattress, and a book shelf. They destroyed a dresser, and then extorted money in order to leave.

This was very scary and dangerous, and I strongly advise anyone moving to have your cameras readily available to document EVERYTHING.