Twaun Elite Review of Macys Perimeter Mall
I hope someone contacts me concerning this review....
I hope someone contacts me concerning this review.
It was perhaps an hour before closing and I was coming home from a DC road trip. My sister had just closed on a home and I needed a gift. I normally would have never gone to Macy's for this, yet Bed Bath and Beyond was closed.
So I went to Macy's.
I'm familiar with the location as when clothing shopping I frequent it.
I enter and head to third floor. I walk through the Backstage looking for the deals, I didn't find anything. I head to the cookware, I'm set on buying her a great set of pots. The section was in complete disarray and I'll reserve the specifics. After unsuccessfully looking around I decided I would make use of the restroom and then return to continue my search. While walking to the restroom I notice a lady behind the cash wrap and I ask where is the restroom. She tells me and then ask what are you looking for. I say the restroom. Thinking nothing of her remark and continued. After coming from the restroom, I notice there is another area to the Backstage area and it had some home decor that caught my attention. I look through it and then continue back to cookware as I found nothing. On my way to cookware, I notice a lady (she was limping) and she asked me did I need help. I respond no I'm heading back to the pots to focus and get what I came for before I end up sending more than I should. She engaged and suggests well you have about an hour. I continued to cookware.
Now I'm back in the area and I'm deciding, however, to see what is what I open a box of Calphalon cookware as there was no display and the box was obviously previously open. Another lady from inside the seasonal shop area yells out do you need some help. I reply no. She then still comes over telling the displays are up top. I tell her it is not for this set. She insists and then after I point it out she realizes it's not. To continue to help me after my decline she trys to educate me on the prices. I engaged to appease her as I just wanted to be left alone. She then says that there is only register open so I'd have to bring it over there to checkout. I tell her I saw the lady by the bedding. She then tells the lady in bedding that I was over in cookware and what I had on, loud enough I could hear here in cookware as she was speaking in bedding, loud and clear. I continue to look. Then the lady from bedding comes over and ask if I needed help. Now I'm annoyed. I say yes and ask her to find a set that was on display that wasn't on the selling floor. She trys and couldn't find it. I honestly had no interest It. Again I wanted to be left alone. She then continues to help unwanted. I then just pull out my phone and facetime my sister ruining my surprise and ask her to pick because now even more annoyed I just wanted out of the store. We decide. The lady then heads to the register but I was then going to pick up the Calphalon set I open and put it back. Then I wanted to get some cooking utensils for the set I was going to purchase. I had to tell her, ma'am I coming I want to look for something else. She leaves. The. Another lady comes and walks past me at least 3 times just looking, never saying a word. More annoyed now. I go to the register and complete the purchase of the expensive cookware. The lady at the register says, I'm going to put a copy of the receipt on the box cause there are 3 cameras on you. I ignore her pay, and get the cookware and head down to the 2nd floor to exit. The lady with the limp sees me with the cookware that has both the receipt and Macy's handle on it. She steps toward the entrance and says has someone helped you yet I can check...I cut her off and say ma'am its paid for I'm trying remember where I parked. She did ask what did I see I tell her and she says ok this is your exit.
I want to be clear. I understand retail, I get shrink, theft, prevention through customer service. This was by far over kill and definitely along the lines of a horrible display of service. I can not express enough that I felt like a criminal and unwanted. I now have to shop elsewhere.
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