Pathik Patel

Review of Sun Toyota

IF THERE IS 0 STARS TO GIVE THIS COMPANY I WOULD. ...

IF THERE IS 0 STARS TO GIVE THIS COMPANY I WOULD. I BOUGHT NEW TIRES ON MY PRIUS 2 TO 3 WEEKS AGO. PAID ABOUT $600.00 FOR ALL THE SERVICE. THE DAY I GOT THE TIRE INSTALLED I HAD AN APPOINTMENT MAKING SURE THE TIRES WERE IN STOCK. GUESS WHAT THEY DID NOT. MY WIFE WAITED LEFT THEIR FACILITY AT 2 PM IT TOOK THEM FIVE HOURS TO GET FOUR TIRES. UNLICENSED PEOPLE DO THIS JOB FASTER THAN YOU CAN. TODAY I GO TO THEM DUE TO A NAIL IN MY TIRE. HAD AND APPOINTMENT FOR 9 AM. I CALLED YESTERDAY TO MAKE SURE THEY HAD TIRES IN STOCK AND THEY DID. AT 10 AM THE SERVICE ADVISER COMES OUT AND TELL ME THEY DO NOT HAVE TIRES. COME ON GUYS ITS NOT LIKE THE PRIUS IS A DISCONTINUED MODEL. ON TOP OF THAT THEY WANT TO CHARGE EXTRA MONEY TO PUT THE TIRE ON. I TOLD MY ADVISER CAN I JUST TAKE MY TIRE AND GO TO SOMEONE ELSE TO INSTALL HE TELL ME NO BODY HAD EVER DONE THAT. AT 10:45 THE ADVISER IS TELLING ME HE IS GOING TO GIVE ME A LOANER. AT FIRST HE TELLS ME I CAN GIVE YOU YOUR CAR BACK COME BACK WHEN I HAVE THE TIRE IN STOCK. WELL WHY DID IT TAKE YOU TWO HOURS TO FIGURE OUT YOU DO NOT HAVE IT IN STOCK. I CAN NOT WAIT TO BRING MY BUSINESS UP SOME MILE TO ANOTHER DEALER. THANK YOU