Jerry Sanchez

Review of Wanderlust Tours

My Fiance and I went on this tour August 1st for t...

My Fiance and I went on this tour August 1st for the twilight canoe trip. We were really excited to see sunset on the mountain from the water. We were waiting to be picked up by Nick, who brought a van with a trailer with the canoes. We loaded up in the van and we all heard a loud noise, sounded like a bulging tire hitting the fender to me. So Nick after we are on the road for about 10 minutes all of the sudden hears the sound as well, pulls over and says he almost has a flat tire. So he said we needed to go back to the warehouse to swap out trailers.I got out and saw the tire was was peeled back from scraping against the fender. This is what I believe happened. He HAD to know he had a bulging tire hitting the fender when he drove over to the office to pick us up. But realizing that this situation was going to delay our tour, which would result in missing the sunset..he played it off because none of us would of continued with the tour KNOWING we were going to miss the sunset because we heard the other couples saying they were looking forward to the sunset view as well. My Fiance called and spoke to the owner of this company, The owner said that he was sorry about that but didn't seem to really care much. She asked for a discount and he declined. So basically we felt scammed. I would not recommend this place to anyone on the basis of poor customer service! All they cared about was getting the money. $154.00 and no amazing sunset as promised! I wouldn't be writing this review if the company would have been willing to refund a bit of the money because of the inconvenience and disappointment of this trip.