Patti Shirley

Review of Liberator Medical

I am a professional level healthcare worker, watch...

I am a professional level healthcare worker, watched the video regarding their external catheter system since I was unfamiliar with it but interested in it for my Mother. I then called and spoke with a customer service rep regarding a couple questions that were not addressed in the video or in the question section on the website. I told him thank you, that i would talk to her Dr. and get back with them. He asked for my mother s name, insurance info, Dr. name , address, etc., assuring me no transaction would take place until i contacted them to go ahead, received a call or fax from the Dr. office. Giving the rep personal info was to determine insurance coverage only. Ok, great, phone call done.
The next day i receive a call from the nurse at my Mother s Dr. office telling me she received a phone call regarding getting an order from the Dr. for the catheter system. She saw no record of a visit or any communication regarding this between my Mother, myself and the Dr. and would not give a verbal order. Immediately following the phone call from the Liberator Company the nurse stated she received a fax from them for the Dr to sign to order the system. I informed the nurse i called the company for some info but DID NOT authorize them to call or request an order.
I feel this company was unprofessional in not honoring the fact that i stated i was not ordering only gathering info. I also feel they were unethical and trying to push an order through because my mother has good insurance and would cover the unit. Very disappointing that a healthcare company, that sounds SO concerned about a quality product and patient care would stoop to this level.
I will not be ordering from this company.