My appointment was from 8am to 12pm for a septic t...

My appointment was from 8am to 12pm for a septic tank pump on Saturday. I called around 7am to make sure they still have me on the list and yes, they confirmed. Twelve o'clock came and nobody showed up, and no communication either. I called and the rep advised me that the technician was still doing some errands.

An hour later, I received a phone call, but it was to let me know that the tech couldn't make it out to my house because he was assigned to some extensive repair service. The rep offerred to reschedule to next week, even though the next day appointment was available. No apology whatsover was given.

I decided to give Rooterplus a try due to the good reviews I saw online. Yet, here I am, writing my first negative review for a service I received. Hope my incident won't happen to anyone else.