This was one of the worse experiences I have ever ...

This was one of the worse experiences I have ever had. My friend and I traveled from out of state for a wedding for which we had planned on attending for over a year. We payed $32/night for valet parking. Self-parking is $27/night so you feel compelled to pay the extra few dollars for the CONVENIENCE. The wedding we were attending was set to start at 5:30 and only took approximately 6 minutes to drive from the hotel. At 5 pm, we called valet from the room for them to pull our car around. We arrived downstairs 15 min later only to sit in hopes that the car would pull around at any second so that we would not be late for the start of the wedding. Those hopes were ruined when 5:30 rolled around and the car had still not pulled up. At this point, we began to fervently ask questions to which we were told the keys to the car could not be located at that point and they were in the process of finding the keys. The car keys were eventually found and the car was pulled around at 5:53. Needless to say, we missed the entire wedding ceremony, which was the entire reason we took time off from work, booked flights/hotel, etc. It was heartbreaking, as this was a very dear friend to us. We were highly upset and frustrated and requested not only a $32 comp for that night, but reimbursement of valet parking for BOTH nights we were guests at the hotel for the inconvenience and carelessness of the valet staff, after spending hundreds of dollars to get to Atlanta and a couple more hundred to stay at a hotel where you expect for your car to be in good hands AT ALL HANDS (or AT LEAST in someone's hands instead of lost). They refused to comp the additional $32 and were very nonchalant and insensitive for the damage, both financially and emotionally, they caused us. One of the poorest qualities a hotel can offer is a negligent and rude staff on top of a disinterest in making a paying customer feel whole for an error the customer had no control over - especially when the specific service of valet parking is designed to be one of convenience. Thanks Omni Valet for ruining a very important weekend and following it up with the careless attitude! I'll be sure to pass the word along any chance I get :)!