The place is nice, instagrammable, and comfortable...

The place is nice, instagrammable, and comfortable.
However,
Food comes for a long time.
The egg tofu I ordered had arrived for about 30 minutes, it was cold too like it was not fresh.
For the other pasta I ordered, it was hot, but it came a long time, about 45 minutes.
Moreover, the oxtail soup that I ordered up to 1 hour had not arrived, said the waiter waiting a moment but never came, finally I canceled because I could not stand it.
Waiters are often wrong between meals.
Please improve the service.