Meg M

Review of Osprey Hotel & Spa

Honestly I don t know where to start other than ou...

Honestly I don t know where to start other than outstanding professionalism, wonderful hospitality,beautiful facilities and fantastic staff! My friend and I accidentally stumbled upon this spa when we arrived at the wrong place, and we were beyond thankful that we did!We were travelling up from Dublin specially to come for a spa day, and After an awful experience(for a different review) in the place we had supposed to be in so we returned here in hope of having some sort of nice experience,the receptionist was so warm and welcoming and she sat us down and listened to us and sympathised, afterwards she kindly looked and gave us an appointment for a treatment that evening, we were delighted as we had come all this way! She settled us in and showed us around the facilities which were beautiful, spotless clean and tranquil! We had some time to spend in the thermal suits before our treatments which we rly enjoyed, again spotless clean, Modern and rly calming! Our masseuse came to get us, and with them was them manger who couldn t apologise enough for our bad experience at the other spa,this was not the mangers problem at all but she wAnted us to receive a great experience and offered us a complimentary treatment !!!!!We were both on the verge of tears, such kindness and professionalism!! Even with out this amazing gesture our experience here was exceptional as was, and it was just the icing on the cake! Our masseuses were so friendly and extremely skilled and rly rly looked after us, from start to finish there wasn t a thing they couldn t do for us! Can not commend this spa enough for there professional and welcoming environment! Management and staff should rly be proud! I wouldn t hesitate to book in here and I rly can t wait for my neat visit! Thank you to the whole team at the osprey spa you turned an awful day into an incredible experience!