We were checking in to the Hilton next door and th...

We were checking in to the Hilton next door and the doorman, Chester, of the Knickerbocker hotel scratched my car! He came walking up and smacked the side of my five month old BMW X5! When I rolled the window down and told him not to touch my car, he said touch this piece of s***? Meet me outside tonight on the street and see what happens . I am still in utter shock. I immediately grabbed someone from the hotel staff. Two security employees, Malik and Yasan, who were not helpful by any means. Their lack of care or interest in the situation really concerned me. I asked for their manager and Malik said he was busy upstairs. I then asked for Yasan to call him down and Yasan said he was not there. They continued giving me the run around. I then asked the front desk employee to give me the name of the head of security and she said his name was Bradley. When I asked Yasan and Malik again to call Bradley they told me they couldn t. I asked for a report to show I had this interaction with them for my insurance company as I plan to press charges and file a claim and they told me they do not create any sort of reporting for incidents. I am so grateful I did not book this hotel but instead booked the Hilton. I was so close to booking it when I was searching for a hotel near Times Sqaire for our vacation. Safety is the LEAST of their concern. I will be reaching out to their upper level management as well but wanted to voice my concerns here too! Please do yourself a favor and stay away. Their name may sound reputable but they are a complete joke!