Vivid Seats refused to give us a refund for the ti...

Vivid Seats refused to give us a refund for the tickets we purchased. We received a notification from the NFL that no fans would be allowed to football games this season so we contacted Vivid seats for our refund. We were told that they gave us a Credit for the more than $1200 that we spent that we can use for future events. We are in the midst of COVID 19 and you gave us a credit that is good for future events...there are no future events right now. Yet, Roger Santos, the sarcastically unhelpful agent that was handling our call, still refused to give us a refund nor, did he transfer us to someone who could, claiming that he had the final word on the situation. So now we have a credit for more than $1200 for a football game that is not going to happen... nor a concert, nor theater events...you get the idea. This is the second time we purchased tickets from you and it will be out last. The airlines refunded us our money and so did the hotel, so why won t you all?!?