Mike T

Review of Rendezvous Grand Hotel Aucklan...

My wife and I stayed at this hotel for two nights ...

My wife and I stayed at this hotel for two nights on the 12/13 Sept to celebrate my wife's birthday. The hotel is lovely and the staff very friendly. Overall we had a very pleasant stay but it was marred by the following: 1. The shower water pressure was so bad the water only trickled out, and it was very difficult to control the temperature - either scalding hot or cold. My wife phoned reception about it and they said they would get maintenance to fix the problem. The next morning (day of departure) the shower was the same. My wife complained to the duty manager who apologized and arranged a refund of $50 as compensation. 2. Our grandson delivered a bag of birthday goodies to reception on the morning of our arrival, and requested they be delivered to our room as a surprise. They were not delivered and we only found out about it when our daughter, who had arranged the surprise, phoned. The bar manager, Ofa, made inquiries on our behalf and the missing bag was located at reception. When Ofa found out it was my wife's birthday she went away and came back with a lovely desert on a plate decorated with "Happy Birthday". Thanks Ofa you are a real treasure and helped make my wife's birthday really special.