Just had our car fixed at this service center, and...

Just had our car fixed at this service center, and was threatened by the services adviser. Her name is Maria A Castillo.

Here is the incident:

Hubby first brought in our car the weekend before last, to repair the bottom castcate(typo) which was broken. Maria asked him to come in again a week later, as they didn't have the parts, and had to place an order for it.

So last Saturday, hubby drove in our car at 9 am. After 1 hour's waiting, Maria
told him the wrong part had been ordered, and she had to get the part from another shop. First of all, how could she order the wrong part?

Then after another 2 hours waiting, hubby noticed there were no other customers waiting and no other cars parking at the entrance. He then asked Maria if our car had been worked on. She said they will need another 20 minutes.

However, after another 45 minutes, still nobody was taking care of this. So hubby walked to Maria again and asked her to check up on our car to see if it has been worked on. Maria said she was working on it and told him that he should be waiting in the waiting room. Hubby was already quite upset then and refused to go back to waiting room. Then he saw someone slowly driving our car from the parking area to the service spot, meaning nobody had even started work on it yet. That was 2 hour and 45 minutes after Maria told hubby that she needed to get the parts.

Hubby was very much frustrated and complained to Maria about her not paying attention to our car. There were very few other customers, not to mention he came in first. She didn't feel sorry and was very rude indeed in response. Her exact words were 'If you don't like the service, you can go somewhere else'

Hubby was so angry when back home that he further filed an complaint with the customer service director responsible for the shop. However, we only got a "sorry, I apology" type of email, saying that he will further look into the case, while we have heard no follow-up to date.

This was such a horrible experience that we would never like to go back to this place!