Abijit Raghunath

Review of Honda Manchester

I purchased a certified pre-owned (CPO) CRV here b...

I purchased a certified pre-owned (CPO) CRV here because they have no haggle pricing and customer service was also good. 14 months later I wanted to upgrade my car and went to Carmax to get the CRV appraised - the appraiser said that the car was in a major accident and has severe frame damage. I couldn t believe it and showed him the CPO certification issued by Manchester Honda which clearly states that there was no accident or frame damage. The Carmax appraiser couldn t believe it and showed the damage, 2 right doors were replacement parts and put that in writing.

I then contacted Manchester Honda, they didn t even deny it once and offered me $2000. A frame damaged car is a serious risk and it is illegal to sell such cars without disclosing because of the associated risk. These guys put me and my family at risk and then we re ready to settle it. I contacted the attorney generals office and made them take my car back and give me money back in full. I had also contacted an attorney who was ready to fight my case and get me a bigger settlement, however I had moved to Chicago and didn t want to deal with the court procedure, so settled for the dealer the take the car back and pay my money back. They picked up the car from my home in Chicago and payed the full amount back.

I don t want another family at risk due to greedy dealerships and their practices of selling cars with frame damage without disclosing it, for a premium price (CPO cars are about $2,000 more than comparable car without certification), hence leaving this review.

Be aware of this dealership, make sure you get in writing that your cars frame is not damaged. Lastly, don t trust Carfax - I bought this car in May and the accident was only reported in July. Carfax is only as good as the data reported to them and if the accident or damage is not reported, it won t appear on the Carfax report.

Adding comments to owner response: How can a trained Manchester Honda technician miss such a major damage body and frame damage and replaced parts two right doors? These issues were found by another technician in a 15-min inspection and he even walked me through the damage BEFORE verifying the Carfax report. For everyone s knowledge, a replaced door will have the sticker shown in the image below staring with letter R , it isn t rocket science it is just basic knowledge for a trained technician.
Yes, I signed the Carfax report but the Carfax report was not correct, I don t trust it anymore and that is not my point I have already noted that in my review. Yes, I also checked the car at the time of purchase I am not a trained technician and I didn t do the 182 point inspection to certify the car, your technician did . Or maybe not? And certified the car. I trusted your firm based on the reviews which I shouldn t have which is why I wrote this review and I am glad I did.
You made a mistake, in my case a BIG one by missing such a HUGE damage and certifying a frame damaged car and refunding in full is the least you could have done and you did. I appreciate that but that didn t fix THE problem, it only solved my problem before anything unforeseen happened to me and my family. I am sure you are aware of the risks of frame damaged cars which is why it is a legal requirement for dealerships to disclose. If you want your customers to be the ones to figure out the frame damage so be it, everyone knows that now from my review.