In the wake of the recent fire which occurred @ th...

In the wake of the recent fire which occurred @ their Timber Ridge location, I wish to express my gratitude to Matt Insing & Stephen (from their Colorado office). Had it not been for their commitment & professionalism, this would otherwise had been an entirely different review. Matt & Stephen came to the rescue and put Residents needs before their own, by assisting me in providing emergency services to several of their Residents (after hours & during the weekend following the tragic fire that occurred). Prior to these Gentlemen becoming involved, an entirely different agenda was being served, which would had come with disastrous results to Monarchs reputation, at the hands of a singular (on site) office staff Member (female), Who's attitude & demeanor was nothing less than deplorable. I withheld her name intentionally, as nothing worthwhile would be served by calling her out publicly (by name), for her misrepresentations of facts & general lack of concern for Timber Ridge Residents & Monarch's obviously higher standards than those exhibited by this ONE employee, who caused so much disarray & unnecessary anguish to everyone involved.