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Julialba Valentina

4 years ago

Good place, the checking trainee were very slow to...

Good place, the checking trainee were very slow to be working as a primary service during the holiday season at the front desk, the check in suppose to be at 3pm we came with delay around 4:30pm and the room was not ready plus the waiting time to receive the luggage at the room. Once you come in the carpets were having a humidity smell. The washroom was having few damage and not working properly. The service guys were knocking on the door at 8am to disturb while we were sleeping. The beach area was small and the beach service was deficient to bring the orders( 2 drinks never arrived) I did come after 3 hours to pick up my order again even when I paid previous and agreed that they should bring it to my sun bed. Pool area was having a great entertainment but the guys were repetitive offering many times at the same hour same service (very bothering)Interrupting conversations and dont respecting that all. The dinner offer was good and the breakfast buffet was good the staff was friendly and low fat options were there but not gluten free also not lactose intolerant option

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