I would give Kobo zero stars, but it doesn't allow...

I would give Kobo zero stars, but it doesn't allow! For the second time my kobo - different models - has randomly stopped working. For the second time Kobo is offering to send a replacement. My Kobo was sitting on my night stand, with a decent charge left and next thing it's stuck on Sleep mode and none of the trouble shooting will work!

I asked for my money back since they clearly have not worked out any of the basic bugs! Going from the first gen Kobo, Kobo Touch, to a Kobo Aura H2O that is significantly more expensive, one would expect far more! My first gen worked far better and only stopped working, because I put a lot of hours on it.