For the fourth out of six weeks, my trash bin is s...

For the fourth out of six weeks, my trash bin is still full. Looking at my neighbors trash last night, mine was positioned exactly the same as theirs, but mine is still there...again. I am unsure what I am paying for because they continue to charge and not take it. I am issuing a complaint with the BBB since my email to them has been unanswered. I will also be doing research to see what options are available to change providers. If you have the ability to remove your own trash, I strongly recommend it.