The food was perfect, except for the tiramisu. It ...

The food was perfect, except for the tiramisu. It was severely over coated that I tapped the excess on to the plate. The good part of my experience is the wine recommended matched perfectly to the kind of palate I was looking for. The negative part.....service started out so slow my guests thought we were a "pick up" table aka table in an area not assigned to a server. When I called in my reservation I said we are celebrating a birthday, the server was not informed. For fine dining I expected better steps of service.