Appalling customer service

Appalling customer service
Staff does not want to release my order eventhough I have my receipt because I need to give them my 4 digit gift card number which I dont have it when I went to pick up my order
I thought official receipt is a proof of purchase
I am not recommending this shop.
Bad experience!!!!!!!
I will give not even 1 star
Should be Zero
Plus Customers were asked to wait for orders outside eventhough it's raining , this is my personal experience today.