I had a really unpleasant experience using Flight ...

I had a really unpleasant experience using Flight Network.
I bought a round-trip ticket, Toronto-Bandung (Indonesia), with Lufthansa-Silk Air and was extremely troublesome.

While checking in at the Pearson airport on April 27, 2019, a Lufthansa officer informed that based on the reference number, I was booked on multiple flights for different dates. At that time, I have temporarily suspense my phone number since I'm going to Indonesia for 1.5 months, so I couldn't make a call directly and decided to send an email, which I never got any reply.

On April 10, 2019, around 10 p.m. (UTC+07:00), two days before my flight back to Toronto (April 12, 2019), I called Flight Network customer service to clear the mess and the first person told me to contact the airline (Lufthansa) directly. I've called Lufthansa and their conclusion was the travel agency (Flight Network) need to delete all the other mistaken bookings and validate one I finalized and paid for.

So, I called Flight Network back for a couple of times and they told me that SPENCER, who they mentioned was one of the managers, was dealing with it and would call me back. I waited for 1 hour and there was no call. I called back to ask the status and was put on hold for nearly 50 minutes. Finally, I got a call from SPENCER telling me to wait for his call and that was the last time I ever heard from him. (He never contacted me again and had always been unavailable whenever I call the following time.)

The next day (June 11, 2019), 1-day before my flight and I still have no ticket. I couldn't contact the Canada or United States office (due to time difference), so I tried the one in Singapore. None of the customer service officers could deal with it and told me to just wait for a call from Canada at around 9 or 10 a.m. Canadian time (which was 13-14 hours before the flight I paid for).

Since Flight Network was not helping, I checked through Lufthansa application and realized there was no booking of a flight to Toronto on June 12, 2019, 10.10 a.m. (UTC +07:00). I called Lufthansa and they verified it.

At 10 p.m. (UTC +07:00) or around 11 a.m. Canadian time, still, there was no call from SPENCER or anyone. I called Flight Network and ask for SPENCER, but he was unavailable. The officer only told me that there was an email from the other manager offering me alternatives to dealing with the issue. I checked my email and there was none. I refreshed it and still none. So, I left a message for SPENCER to just contact me through email. And again, he never did.

I am extremely disappointed since I have a valid proof of e-ticket that Flight Network sent me saying that all of the flight I booked are confirmed.

Apologizing for the inconvenience I m experiencing, giving a phone number or email address for me to reach out, and promising someone will get back to me, are not going to solve this problem. I don t trust Flight Network anymore, I don t believe that they would reply to the email, phone call, or any other long-distance communication medium. I would call it a fair compensation if Flight Network would finally deal with this issue responsibly and professionally.