Thursday evening I visited Fredy Kia and wanted to...

Thursday evening I visited Fredy Kia and wanted to see a Sorento in person as the wife and I were hunting for a new vehicle to replace the constant headaches of our 2009 GMC Acadia. I had stopped at a few other dealerships prior to visiting Fredy Kia so I had other options on the plate, but within a few minutes of entering, I was greeted warmly by Charles Downey, Jr. Charles and I had an honest and very frank conversation about my needs and expectations in a new vehicle, and he called upon his associate Tommy Le to lend a hand in showing me the quality of a Kia Sorento.

After test driving the Sorento, I was very sure it was the vehicle I wanted for my family. I knew it was only a matter of having my wife join me at the dealership so she could confirm my suspicions -- this was the vehicle for us, and the one I drove was robust and full enough of features we could be satisfied with.

I arranged with Charles to meet him again on Saturday morning and this time I would bring the wife. Charles even called to confirm my appointment on Friday evening, and I assured him we would be there.

On Saturday morning, we met Charles and asked to see the exact same Sorento I drove and looked at on Thursday (the color and interior were much to my liking, so we really didn't need to see another). My wife, upon viewing the vehicle and driving it herself, was likewise convinced and absolutely thrilled with the Sorento. We went back inside and Charles and Tommy helped us through the approval process, and we approved the numbers to get fairly close to our budget. They were both thorough and very interested in making sure our needs were met, questions were answered, and that our time was not wasted.

We were easily taken care of by Zane in the finance department and within an hour we had gone through the paperwork and business end of the sale, and we were given a final walk-through of the vehicle by Charles in the parking lot. He helped us get UVO set up on our phone and we had a really wonderful send off.

All in all, we had a VERY positive experience at Fredy Kia with Charles Downey Jr. and Tommy Le both, never once felt pressured or oversold, and have nothing but absolutely positive things to say about the experience. To top it off, we drove home in an absolutely beautiful Sangria-colored Sorento and we absolutely cannot wait to spend many more years with it. Both my wife and I are positively beaming over it, and we are deeply appreciative of the care and handling given us by Charles and Tommy.