I am VERY disappointed. We are staying here now a...

I am VERY disappointed. We are staying here now and the location is great and the room is ok too. However, the customer service is HORRIBLE. My sheets are bloody and so I ask for housekeeping to come switch my bed. The front desk tells me they have left and security can bring me sheets. I call the next day to inquire about getting my bed remade, after all we just checked in and the operator was extremely rude to me. She said they are not doing rooms due to COVID, not sure why precautions aren't being taken and then cleaning our rooms. She said they will not remake the bed....simple request for my $2500 stay. I asked her name and she said I don't give that out and told me to call the director on Friday. Really??? We won't be back.