I recently stayed at this hotel for the fifth time...

I recently stayed at this hotel for the fifth time over the past few years and had a terrible experience at check out. When I initially checked in, the front desk person asked for a credit card for incidentals , and put a $200 hold on the card, to which I agreed. I specifically asked if there were any others charges that I may expect, as I booked through a 3rd party platform and paid the 3rd party directly. No, just any incidentals, you ve already paid for your entire stay was the reply. My wife was standing next to me and confirmed the conversation just now as I write this. Upon checkout, I was informed that my card was charged a facilities fee of $165.28 for my stay. I said that was not what I was told upon check in and I must speak with a manager to get resolve, who was unavailable at the moment. No problem I m on my way to the airport and I will call shortly, which I did and had to leave a message for the manager. I received a call back from an accounting department person who informed me they could not do anything about the fee, as it was mandatory. He also said that it must have been a miscommunication, and there was nothing he could do outside of offering me a complimentary upgrade the next time I stay at this hotel. The next time? There will be no next time! Why would I stay there again after being lied to? I really don t have a problem with the facilities fee they charge, but I have a major issue when I am lied to about the charges on the front end, when I specifically asked if there was anything extra beyond incidentals. Obviously the manager did not care enough to call me back and so here I respond.