chelsea asuncion

Review of Radisson Hotel and Convention ...

My necklace was stolen. My family booked a reserva...

My necklace was stolen. My family booked a reservation there on September 27 and when we were checking out the next day I forgot to get my necklace back in the room. We called the hotel 2 hours later regarding the necklace and then they told us that the housekeeping manager went home. So we just said okay were gonna call back tomorrow. Then when we called back they said the manager was not there at all. They kept giving us excuses like they cant find it or that the manager is out. We called the hotel three times for the next consecutive days but still nothing but excuses, finally they told us that theyll call us back if they have found it. A week passed and still nothing so when i called back today. A receptionist answered and its unbelievable how rude she was. When I talked about the lost necklace she started to sound annoyed and just said "we cant find it" in a straight laced voice and just short answer. When i tried asking again if they talked to the manager, they said nothing has been found at all. Then when i suggested if they checked the cctv they said they did and still nothing can be found. I asked about the housekeeper and they said they dont know. They offered little to no help regarding my situation. We went to a lot of hotels before but this one by far is just outrageous. When we went there first to check in, we had to wait for 1 and half hours just to get our room ready than the assigned time and now my necklace is stolen with no care given with the situation. I definitely DO NOT reccommend going here. Staffs are rude and they might even rob you. I would have given 0 stars if i can