It s amazing how they could get a 4-Star rating wi...

It s amazing how they could get a 4-Star rating with certification. I don t know how they could get that rating because the experience was awful.
The room wasn t pricy, located in a central location in the middle of Surabaya, right next to Tunjungan Plaza Mall!
The hotel was outdated, dirty furniture, unsanitary restroom and bathtub. The only good thing i can say about this hotel is they got 50 international TV channels free-of-charge for every room.
Staff were slow but helpful during checkin-checkout process. There s a strict NO OUTSIDE FOOD/DRINK policy! Room service charge was super expensive !!
The breakfast was not in the nicer side, even though it was offered as a continental breakfast.
Wi-Fi connection was super slow and unstable, offered for free with access code to every floor.
The lift/elevator are outdated, slow and does not feel secure. There was no clear Exit or Evacuation floorplan on our room for emergency!
No safe deposit box in room!

10/100
0.5 Star rating